Privacy Policy

General information

This privacy policy applies to all online services of Mara Cloud.

The controller is:

How do we process personal data?

We save and use your personal data only to process your orders and to get in touch with you. If you subscribe to our customer newsletter, we also use your email address to send the newsletter to you.

What categories of data do we collect?

Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored.

In particular, we save the following data from you.

Registration data

When you register an account with us, we collect and process certain personal data from you as your registration data. For example, we need your name, address information, telephone number, payment information, and your email address to process your order. If you pay using a credit card, we do not collect and store any payment information such as credit card numbers or verification codes. You disclose this information only to the respective payment service provider. One exception with credit card payments is what is known as the pseudo card number: in order for you not to have to enter your credit card information for every payment, a pseudo card number is saved for your account. The pseudo card number only enables payment for products on our website that you order using your customer account. A pseudo card number is not identical to the credit card number. We delete all your registration data either: within 24 months, as soon as you delete your user account with us, or once the statutory retention period expires. You can delete your user account with us by sending an email to dataprocess@mara.cloud with your deletion request.

Email addresses

If you subscribed to our newsletter, if someone invited you to Mara Cloud, or if you requested that you receive automated messages from Mara.cloud, we also store your email address. We will delete your email address once you delete your user account or if you unsubscribe from our newsletter. We use the double opt-in method to ensure that you actually want to receive the newsletter. If you go through this process, you agree to receive the newsletter and to be added to the mailing list for it, and then you will receive a confirmation email that will allow you to legally confirm that you have registered for the newsletter. We will only add your name to the mailing list if you actually complete the confirmation. We use these data exclusively for sending information that you request including information about our new offers. You can revoke your consent at any time to the storage of your personal data (including your email address) and to the use of your data. You can do this, for example, by clicking on the "Unsubscribe" link in the newsletter.

Server log files

Whenever you visit our websites, we automatically store certain data. This includes your IP address, type and version of the browser you use, and the time, date, and website from which you come to our site. Your IP address is saved in an anonymized manner. You can then no longer be identified.

Forum

If you register for our online discussion forum, we save your username and email address. After you delete your account in the forum, this saved data will also be deleted.

Website analysis

On our website, we use the open-source web analysis tools on our self-hosted system. The system uses cookies. These are text files that are saved on your computer and which allow the tool to analyze how you use our website. The cookies generate information about how you use the website, and our server saves this information. We do not send to third parties the data that the cookies generate about how you use our website. You can prevent the software from generating cookies by changing the settings of your internet browser. However, if you do this, you may not be able to use all of the functions on our website. If you do not want us to save and use your data using analysis tools, you can deactivate it by clicking here: Show Preferences. Your internet browser will create an opt-out cookie, which will prevent the analysis software from creating a cookie when you visit our website.

Who we forward your data to

External service providers may have access to your data while they assist us in providing our services. In some cases, third parties such as government authorities, external consultants, or our business partners may receive your data. In particular, this may occur in the following cases:

• Domain registration: If we register a domain for you, we provide the required data to the corresponding registration service provider.
• Payment via credit card: If you pay via credit card, the payment is processed by an external service provider.
• Debt collection agency: If you as a customer fail to pay your invoices on time, your necessary data are passed on to an external debt collection agency.
• Other categories of recipients: State authorities and courts.

Where do we process your data?

We process your data exclusively in our data centers in Kenya.

Using the “Ask AI” chatbot

1. General information

We at Mara rely on advanced technologies to provide the best possible customer service. This is why we use the “Ask AI” chatbot. It can help to answer your questions about our products. The chatbot is operated by kapa.ai and uses technology like ChatGPT in the background. You can find more information at kapa.ai. The chatbot completely automates the answers to your questions, and does so based on textual analysis and machine learning. The answers are based entirely on information that Mara has created itself, for example, information on Mara Docs. We may need to make adjustments to the data protection policy for the chatbot as part of the continuous process for its improvement and further development. That’s why we recommend that you review this set of policies from time to time.

2. Scope and legal basis for the data processing

The chatbot collects and uses any and all information that you provide it with to answer your questions. You do not need to provide any personal data to use the chatbot. To increase the protection and security of your data, we use a tool that automatically detects personal data. (Hereafter, we will refer to this tool as the “PII tool”; “PII” is short for personally identifiable information.) If you enter personal data in the chatbot, such as your name or your email address, the tool will automatically recognize it. The chatbot will then respond by asking you to enter your request/question again, but this time without personal data.

Important note:
Despite our best efforts, we cannot completely guarantee that the PII tool will recognize personal data if you enter it in the chatbot. If you have a question/request that requires you to include personal data, please instead write a support request at support@Mara.cloud. We process your data solely for the purpose of providing you with our services and to continually improve our services. Kapa.ai uses the enterprise version of ChatGPT. The enterprise version of ChatGPT does not process personal data. You can find more information about this in ChatGPT’s privacy policy.

3. Data recipients / data transfer

Because the PII tool is in use, your data may be transferred to and processed using a server from kapa.ai Inc. which is located in the USA.

4. Data storage and processing

The chatbot will store the complete chat history between you and the chatbot, and the time you used the chat (the date and time you accessed it) with kapa.ai after your question/request is processed. The chatbot will not ask you for your personal data and will not store any personal data.

5. Your rights as a user

As a user of the chatbot, you have the right to request information about your stored data at any time. You also have the right to have your data deleted or restricted.

6. Changes to this privacy policy

We reserve the right to make adjustments to this data protection policy. We will notify you about significant changes. We recommend that you review this set of policies from time to time to ensure you are up to date on how we are protecting your data.

7. Contact information

If you have any questions or comments regarding our privacy policy, please write to us at dataprocess@mara.cloud.